工作职责：

Customer Discovery & Integrated Solution Design
•Translate customer goals, product characteristics, target markets and constraints into clear requirements and solution blueprints.
•Design solutions across international transportation, customs, warehousing, inventory handling and last-mile delivery, with suitable service levels and contingencies.
•Develop proposals, implementation plans, statements of work, process maps, cost models and risk assessments that balance value, feasibility, compliance and profitability.
Project Delivery & Customer Success
•Own onboarding and implementation from contract handover through go-live and stabilization; define milestones, owners, acceptance criteria and governance.
•Coordinate Sales, Operations, Logistics, IT, Finance, Legal, Quality and partners to resolve dependencies and ensure reliable delivery across regions.
•Monitor progress, service, costs and exceptions; communicate proactively, lead root-cause reviews and convert learning into repeatable playbooks.
Digitalization, Automation & AI Enablement
•Map workflows and data flows, identify manual bottlenecks, and define a practical digitalization and automation roadmap for quotation, delivery visibility and reporting.
•Use generative AI and analytical tools hands-on for requirements, proposals, scenarios, project tracking, risk and exception analysis, SOPs and knowledge management, with human review and data protection.
•Translate business needs into system requirements, dashboards, integrations and workflow automations with IT teams and vendors; drive adoption and measurable productivity gains.
Commercial & Operational Excellence
•Establish standard solution modules, delivery processes, templates, service metrics and governance that enable pilots to scale.
•Track project economics, pricing, gross margin, partner costs and resources; improve customer outcomes and unit economics.

任职资格：

•Bachelor's degree or above in supply chain, logistics, industrial engineering, information systems, business, life sciences or a related field; a master's degree is preferred.
•7+ years in supply chain solution design, customer implementation, delivery or operations transformation within cross-border logistics, contract logistics, procurement platforms or complex B2B services; life sciences experience is strongly preferred.
•Proven ability to lead customer-facing projects from ambiguous requirements to go-live, including process design, commercial scoping, stakeholder alignment, risk management and stabilization.
•Strong digital-transformation experience and working knowledge of TMS, WMS, ERP, CRM, workflow, data-visualization and API-based integration.
•Advanced, hands-on generative AI capability, with examples of improving analysis, solution design, documentation, project management, decisions or productivity while protecting confidential data.
•Sound commercial and analytical judgment across cost models, pricing, unit economics, gross margin, KPIs and continuous improvement.
•Excellent Chinese and English communication and stakeholder-management skills; able to work in English across China, the US, Europe and external partners.
Customer-oriented, structured and accountable, with strong learning agility, problem-solving and execution in a fast-moving 0-to-1 environment.