工作职责：

 Confer with customers by phone, email and live chat in a timely, friendly and professional manner and provide information about products and services, take and enter orders, and obtain details of inquiries or comments.
 Build a rapport and long-lasting relationship with customers and provide innovative solutions to their needs and challenges along with exceptional customer service experience.
 Collaborate with internal functions to ensure customer requests and questions are handled appropriately and promptly.
 Take ownership of customer database; research accounts, identify key players and generate interest
 Solicit with commercial team sales leads from customer phone calls.
 Assist with marketing data collection and campaigns.
 Perform customer support projects and other duties assigned.

任职资格：

 Bachelor’s degree required, biology or related discipline preferred
 1+ year of experience in sales support, inside sales, or customer service required
 Outstanding organizational skills with the utmost attention to detail
 Exceptional communication skills and professional presence
 Innovative problem solver, results minded and solution focused
 Effective team player with the ability to work independently
 Highly organized and able to efficiently multitask
 Passion to positively promote and drive success on company initiatives
 As an international company, we require English as an asset. Ideally as well of German. Knowledge of French is an advantage.